An insightful and perhaps shocking interview with the man who holds all of the reins regarding the running of Christmas.
Watch here or go directly to YouTube.
Yearly Archives: 2009
10 People Who Can Help With Your Innovation Project
Here Ten is often seen as a magic number when providing solutions to problems. In this case it is a convenient way to provide a shortlist as there are a potentially huge number of people who can assist. Read on to find out who can help and why.
1. You
You have the vision and have seen a way forward. A project needs to be started, the only way it can fail is through inaction so it is down to you to set the ball rolling.
2. Boss
A potential ally and gatekeeper. Get your bosses blessing (how is another matter) and those who waiver will follow.
3. Spouse
You will need an understanding spouse as there could be long days and filled weekends in store. You also need someone who knows you best to appraise your strengths and weaknesses and who will ‘tell you like it is’.
4. Children
Children are very good at asking awkward questions and making suggestions as they have not been conditioned by life. Particularly useful for products and services aimed at consumers.
Children are very good at asking awkward questions and making suggestions as they have not been conditioned by life. Particularly useful for products and services aimed at consumers.
5. Pub Landlord
Often ridiculed, but they are in a position where they can solicit opinion from a huge number of people. Good for testing ideas and taking soundings of a market. If you want to go up market, go to a golf club or wine bar!
Often ridiculed, but they are in a position where they can solicit opinion from a huge number of people. Good for testing ideas and taking soundings of a market. If you want to go up market, go to a golf club or wine bar!
6. Secretary
Another potential ally or gatekeeper. Secretaries or Pas often have access to a huge number of people and are well informed regarding office politics. Use as a sounding board and a source of knowledge.
Another potential ally or gatekeeper. Secretaries or Pas often have access to a huge number of people and are well informed regarding office politics. Use as a sounding board and a source of knowledge.
7. Receptionist
Yet another person who interacts frequently with a huge number of people. They know who visits, leaves parcels, makes phone calls etc and are well placed to advise on networks and the interface with the outside world. Use your delivery drivers in this way too!
Yet another person who interacts frequently with a huge number of people. They know who visits, leaves parcels, makes phone calls etc and are well placed to advise on networks and the interface with the outside world. Use your delivery drivers in this way too!
8. Finance Director
Finance is often seen as very logical but it can be used creatively as the fuel for innovation projects. Convince this person of the benefits of your project before the naysayers get to them and resources will be easier to come by.
Finance is often seen as very logical but it can be used creatively as the fuel for innovation projects. Convince this person of the benefits of your project before the naysayers get to them and resources will be easier to come by.
9. Customers
I’m sure you do canvass the opinions of customers but how do you treat them? As responders to questions or as a huge body of knowledge to tap into. If you deal with them regularly and have a relationship with them then can you also tap into the bodies of knowledge that they have? Talk to suppliers also.
I’m sure you do canvass the opinions of customers but how do you treat them? As responders to questions or as a huge body of knowledge to tap into. If you deal with them regularly and have a relationship with them then can you also tap into the bodies of knowledge that they have? Talk to suppliers also.
10. Standards Bodies
Often seen as gatekeepers, standards bodies and even your own Quality department can help you identify issues before they arise as well as spot barriers that might keep your competitors at bay but allow you access to a market niche.
Often seen as gatekeepers, standards bodies and even your own Quality department can help you identify issues before they arise as well as spot barriers that might keep your competitors at bay but allow you access to a market niche.
Enhancing Creativity – 10 Phrases To Avoid
This brief list is distilled from a very long list of phrases gathered over many years. Each phrase is given along with comments on its appropriateness and potential underlying meanings. If you hear these uttered then a warning bell should sound inside your head. These are all potential blocks to personal and organisational Creativity.
1. We tried that before
Well yes you might have done but were the circumstances the same and what happened exactly? Perhaps whatever you did was not executed correctly or you did not have the right skills? This is a phrase usually uttered by someone who has a vested interested in doing things in one particular way or who dislikes change. Try saying “When we tried this previously we got these results, how can we improve on this?”
2. That’s not my job
Maybe not, but if you are looking to the future then it may currently be nobody’s job. Again a phrase uttered by those who dislike change in their personal workspace or who simply want more money. If you are trying to get someone to behave differently then point out the advantages to a) themselves b) the organisation (in that order).
3. We don’t have the time
Time always gets filled with something so it really is a question of what is more important. Are you looking to the future, do you have your backs against the wall? What is the result if you do NOT do this?
4. It’s too radical a change
The word radical has to be taken in context. Any step towards where you wish to go has to be good. There will be repercussions though and if sufficient research is carried out, any unwanted effects can be minimised. This is a phrase uttered by the risk averse.
5. The staff will never buy it
Who said this? Someone is attempting to predict what a group of people will say. Taken at face value, it is a reason not to proceed, but try asking your staff. Likely to be uttered by those opposed to change.
6. Let’s get back to reality
What is reality when thinking about the future? If you want to maintain the status quo then fine, but if you wish to improve things then you will have to dream a little (of new products) or try to predict the marketplace.
7. Let’s give it more thought
This is used as a political gambit to bury ideas or by those who prefer talk to action. The ONLY reason an innovation project can fail is through inaction.
8. Let’s form a committee
A way of gathering like minded people together to oppose an idea! Cynical perhaps, but committees with the best intentions often slow things down. Empower people to DO things and co-opt others if necessary.
9. It won’t pay for itself
Does it have to? What is the cost of not taking a course of action? It may cost $10000 and only make $5000 but what if it prevents the company from going bust? Cost, like benefit can be measured in many ways.
10. If it ain’t broke, don’t fix it
Only if you wish to get the same results all the time. Broke is like cost, dependent on context. A system can have worked well in the past, but if the future is different from the past then your system could well be ‘Broke’ sooner than you think. This is often used by those who have actually invented the ‘Unbroke’ systems.
Innovation or Lean?
A recent article published on the Knowledge@Wharton website suggested that the philosophy of Lean could exist along with Innovation. After reading the article I have two questions:
- Why would you want them to?
- Why put Innovation into a box (like Lean or BPR) when an Innovation system has the ability to change and respond to its surroundings?
The article states “Lean has come to mean an integrated, end-to-end process viewpoint that combines the concepts of waste elimination, just-in time inventory management, built-in quality, and worker involvement — supported by a cultural focus on problem solving. Can such practical principles be applied to innovation, or would lean’s structure and discipline snuff out the creative spark that underlies the birth and development of great ideas? Can lean co-exist with innovation?”
The article suggests that Lean brings structure and predictability to Innovation without sufficiently defining Innovation. Innovation requires a framework within which we generate ideas, experiment and develop new products, services and processes. Such frameworks exist and also provide ways of measuring and monitoring Innovation. In that sense we have structure and predictability within Innovation so we do not need Lean also. The very definition of Lean also implies that the flexibility and adaptability required to change, either in times of crisis or to seize opportunities, may have been engineered out of an organisation.
Those who fully embrace Innovation will understand that Innovation systems evolve and fully embrace such aspects as new ideas of collaborative working, new leadership and organisational models, empowerment and customer engagement. These attributes are not specific to Innovation systems nor are they specific characteristics of Lean.
An Innovation system can exhibit Lean characteristics if necessary, but a Lean system cannot be truly Innovative since there is always be an intellectual overhead in an Innovation system and so the Lean system will become ‘non Lean’.
Another contentious topic is that of separating idea from development. It is true that the mix of people that are required during the many phases of Innovation may change, but once more this is a characteristic of Innovation, that things change. In fact, idea and development must be connected. What if the technology to implement an idea does not exist and ideas must be generated in order to put an idea into production? Imagine the first time Silicon wafers were used to produce chips in large numbers. I cannot imagine that those who developed the chips were completely separated from those who developed production processes.
So if Innovation is an end to end process which provides a framework, is adaptable to changing conditions and which can be measured, why would we wish to consider Lean? One possible (and perhaps cynical) answer is that those who promote Lean would lose a possible source of revenue or that they simply do not understand Innovation – after all, it does have ambiguity built in!
Business as usual – not anymore!
I and many others spend our time talking to businesses and posting articles extolling the virtues of Innovation, how it provides us with new products and services, boosts our intrinsic motivation, helps us get to grips with a changing world …. and survive.
After doing this for nearly eight years, the number of businesses listening is growing but not at a fast rate. There are many people still with their heads in the sand. A recent tweet suggested that the last seven words of a dying business are “We’ve never done it that way before”. How many businesses worldwide are sticking to the old ways of doing things, either because they are afraid or ignorant of alternatives?
A recent email conversation with a colleague in Australia put everything neatly into perspective. He stated that without Creativity and Innovation to be able to adapt and change we are left with a scenario put forward by Peter Drucker. The only method we have of differentiating our products and services within the marketplace is through pricing. Assuming that we have a product that will sell, we can only make ourselves more attractive than the competition by reducing our prices.
Even the most short sighted business leader can see that a huge number of companies that do not possess the financial clout or bank balances of large corporations will die – possibly uttering the seven words mentioned previously. What is your business going to do? It is no time for Business as Usual anymore.
Creativity, Braintorming, Outcome Driven, Open, Customer Driven – STOP
I normally carefully plan the articles that I post to my blog and to various websites that I subscribe to but in this case I am driven by Innovation Rage!
Each day I see posts telling me exactly how to be creative, how to manage my innovation projects and who I should collaborate with. Each time the articles seem to become more prescriptive and hence more constraining. Taken too much further this would mean that all of those innovation gurus out there are actually stifling Creativity and Innovation. Remember, Charles Handy once said that guru is just a word that Americans use instead of charlatan!!
As a recent post suggested, Innovation is about tomorrow and not yesterday or even today, so how can we predict in such detail? Surely Innovation is about attitude, behaviours, skills and know how? We take a look at where we might like to go and then apply ourselves to getting there? Maybe we take a circuitous route, maybe we never get there at all but we usually go somewhere.
Is SatNav innovation applied to transport or is it restricting our enjoyment of travel? Would it be more innovative to ban SatNav or maps? Perhaps we should ban private vehicles so that travel becomes a social experience as we are compelled to interact with each other?
I’m sure that the companies that we most think of as innovative such as Google, 3M etc don’t have a complete documented system (if there is a manual they won’t follow it) they just get on with it. The ‘system’ such as it is, is embedded in company culture. Those wanting to adopt someone else’s Innovation best practice should be careful. Best practice is yesterday’s implementation and taken out of context can be dangerous.
So throw away the labels and your best practice manuals and start experimenting (and throw away your SatNav if you dare).
Can Creativity flourish in your working environment?
Here are some golden rules that you can use as a checklist to see if a) creativity could flourish if you are looking to embrace it or b) to find out why your best efforts at being creative are failing dismally.
Here are some rules for dealing with things on a personal level:
- Mindsets must change, even if the changes are small
- Explore the ‘givens’, the problem boundaries
- Look at the broad picture AND details
- Value play
- Build up, say ‘yes and’ not ‘yes but’
- Learn to live with ambiguity
- Don’t force creativity on people, nurture what is there
- Involve other people
- Be receptive, watch and listen
- Know what your objectives are
- Cycle often, close late – don’t just plump for the quickest option
- Manage the process, if you don’t it will be a playground
… and here are some things from the wider environment:
- Whatever you do must be fun!
- Manage interpersonal differences, they will come to the fore
- Manage status differences, these will appear too
- Manage expectations, be realistic but have goals
- Inhibition and risk need to minimised, people need to feel comfortable
- Minimise group and critical pressure, use the first checklist to help here
- Ban distractions, ban laptops and mobile phones for a day if necessary
- Logistics, pay attention to small things such as decor, refreshments etc
Pay attention to the above and you have a good chance of succeeding. Now all you need to know is WHAT to do!
Creative technique – Working With Aliens
This technique is one of a series in which random stimuli are used and alternative viewpoints are adopted. It works best with well defined problems or where new products or services are being considered.
To start, define the problem or situation as best you can and brief those who are taking part. A group of half a dozen or so is ideal.
Imagine that an alien spaceship has landed on earth and the aliens are looking at your problem or the object that you have described. Next try to imagine what sort of questions the aliens would be asking, what would they be curious about? Many of the checklist techniques can provide some guidance here. A possible list could be:
- What is the purpose of this?
- How does it work?
- Why does it have to be this way?
- Why do these earthlings use these materials?
- Is it useful to me?
- Can I eat it?
- Why does this matter, and to whom?
- Is it worth any money?
- Is there any other value?
- Could it be used for …..?
These (and other questions) should be asked with childlike innocence i.e. assume no familiarity with earthly concepts.
The questions may throw up some ideas which indicate that the original starting point was flawed. If this is the case then revisit the problem definition stage of the creative problem solving process. If some common themes emerge then record these and use them as random stimuli for further excursions or use a form of association to group some of themes to see if they suggest further options, choices or ideas.