| News on Creativity and Innovation related
topics | |
 July 2008
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Dear Reader,
Welcome to the July 2008 edition of Innovation
Matters, the fourth edition of the year.
Many readers will not be at their desks when this arrives
but I hope they find it worth the wait. In fact, due to modern
technology, the author will not be at his desk either so any
comments or suggestions will not be responded to
immediately.
In this edition the musings include some thoughts on
Creativity and Innovation in the public sector, calibrating
your idea generation pipeline, and creating Strategy in an
afternoon.
There will be a short break for Innovation Matters
during August due to the mass exodus of readers but it will be
back in your Inbox in September.
Happy reading and enjoy the summer
holidays, Derek Cheshire
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News
 Last
month we revealed our brand new Futures
programme. If you need to craft strategies that go forward 5,
10 or even 25 years into the future and have not yet been in
touch then why not talk to us over the Summer?
We have been making small (and hopefully worthwhile)
changes to the website over the past 2 months or so. In
September we will have the first of our new series of audio
podcasts for you to listen to. Don't forget that you can now
look at past editions of this newsletter by visiting our
archive.
If you or your organisation is looking for a speaker we
offer a range of Innovation related topics including
Intelligent Growth - success on a
budget, The shape of the innovative
organisation and The Future's Bright.
Contact us
to find out more and make a booking.
The 'rough and ready' survey of the major
barriers to creativity within organisations is still located
on my Home Page. If you currently work, or have
worked for an organisation then I would appreciate it if you
could take the time to click on two
buttons. |
Creativity and
Innovation in the Public Sector
I imagine that there are some readers who will eagerly
begin reading this article expecting me to either say how
great the public sector is in this area (like steering a
tanker, sterling effort, lots of good work being done) or how
bad and behind the times they are (bureaucracy, bound by
unions, outdated structures, jobs for life). Both groups will
be disappointed I'm afraid. It would be foolish to make a
sweeping statement about the performance of hundreds of
thousands of people in such an article.
Just like the private sector, there are good and bad
examples. The drivers and barriers are the same but the
resources and tactics used may differ. What I will do is
discuss these and leave it to the readers to decide what is
applicable in their particular case. The only requirement on
the reader is that they are not allowed to say 'we could not
do that here, it just would not work'. Creativity and
Innovation is for you, you just don't know how to embrace
it. First of all let us look at the overall shape
of an organisation and ask the following questions:
- Are management always micromanaging staff?
- Do you work on your own or as groups of individuals?
- Is there a lack of desire to win or meet targets?
- Is there a lack of vision of what winning looks like?
- Are you inward looking?
- Do you have a relatively small number of external
relationships?
- Do you have a stagnant culture with some stress and/or
low morale?
- The right environment does not exist for employees to
stretch themselves?
- Management do not get the best from employees?
If you answer 'yes' or agree with one or more of the
above then your capacity to innovate will be hampered. Agree
with them all and you need to change jobs quickly. If you are
a manager in a public sector organisation and have grudgingly
given 'yes' answers on the grounds that the organisation is
tackling the issues in question, ask how fast are things
changing, will the project ever be complete, will it make any
difference? Many public sector services have had
innovation written into their service plans in the last few
years and failed to deliver, mainly because those producing
the plans inserted the word Innovation without understanding
what it meant in a local context. If you are
intrigued by the 'finger in the air' test above then you might
also like to think about the following topics - strategic
barriers, organisational and corporate culture, learning,
leadership and management, process and structure,
collaboration and knowledge sharing. If you sense any black
marks in those areas then perhaps you should start creating an
action plan sooner rather than
later. |
Calibrating your
idea generation pipeline
Most large organisations talk about their 'sales
pipeline'. Without knowing all of the details we understand
that a) the pipeline should produce a stream of sales b) the
pipeline should ideally be full. Linked to this we also
understand that to produce a certain volume of sales we need a
given number of contacts, sales appointments or exhibitions to
go to. To increase sales we simply tweak our pipeline and hey
presto, something happens. When it comes to ideas
we are not quite so methodical. Ideas are random and come
along whenever they feel like it, right? Well yes and no. A
large number of random ideas will at some stage begin to feel
less random but the actual ideas (or quality) might still be
so. Imagine a business based on ideas. DIY
suppliers such as tool manufacturers consistently seem to be
trying to catch our eyes with drills, screwdrivers,
unbreakable gardening implements etc. Your sales and marketing
department may tell you that to keep ahead of the competition
you need to have 5 new products each year in production and
ready for distribution. Now let us work from the other end. A
typical idea generation session might generate say 1500 ideas
of which 150 might be worth considering and 15 worth trying to
mock up or create prototypes. This might lead to only 1
product. At least you know that you might need to run 4 such
sessions or create over 6000 wacky ideas. Then
you must allow for some sort of customer feedback, production
set up etc which means that your year timeframe has now become
6 months! At least if you can calibrate your processes you can
actually plan getting an idea from conception to customer, and
with feedback built into the system you will get better at it.
Then, when your Sales Director says 'we need a new product for
this market, now' you can estimate the effort and cost
required and tell him how long he will have to wait. Remember,
miracles we can cope with but the impossible takes a little
longer! The same concept can be applied to
services although the ratio of wacky ideas to actual services
will be different. Also, because there is little manufacturing
involved, services can be brought to the market place
quicker. |
An afternoon of
Strategy
Can Strategy really be put into the same category as a
good book, your favourite CD or a celebrity chef? Can you
really do it justice in an afternoon? The answer is most
definitely yes and you can make it just as pleasurable with or
without a teapot and a plate of custard
creams. No, I have not lost my marbles, I just
believe that many organisations spend too much time sitting
around a polished table poring over management accounts,
making poor decisions and crafting strategies that they are
unable to communicate to their workforces. And what is the
result, a thick document that ends up in the shredder, and
even worse does not help the organisation in any way at
all. So how is this feat to be achieved,
read on. First of all we have to make an
assumption that those running the organisation are at least
technically competent, even if their management and leadership
styles are less than ideal. They should have a good idea of
the state of the company, the competition, the environment and
of course the employees. Step 1,
stare hard at your organisation and look at all aspects of it,
not just the balance sheet or profit and loss account. How
adaptable is it, have you got the right skills, is it too big
or too small or perhaps suited for other markets? Record this
information in a suitable fashion, maybe using sketches,
mindmaps or pictures (you will see why
shortly). Step 2, gaze into the
future (how far in advance is up to you) and create a really
good idea of what the organisation needs to be like in order
to fend off the competition, where it will be, how it will
work, what markets it will be in. If your time horizon is
short then you can simply extrapolate from existing data. If
you have a long time horizon then you may need to consider
scenario planning or some sort of Futures Programme. Don't be
influenced too much by the present, your organisation should
be succeeding on its own a a point in the
future. Step 3, create a
storyboard. A simple version may consist of 6 boxes on a sheet
of flip chart paper. Number the boxes 1 to 6 and put the
output from Step 1 into box 1 and the output from Step 2 into
box 6. This is easier if you use visual items such as pictures
but adapt everything to suit yourselves. You can even add or
remove boxes if you wish. By now you will have guessed that
the Step 4 is to fill in the intermediate
steps but going backwards from the future to the present, by
asking 'how did we get here?' rather than 'how do we get
there?'. This way you will always get to your desired end
point! The results of steps 1 to 4 is a
storyboard that many in the creative industries will be
familiar with. It tells a story which is how we prefer to take
in information. It also allows others to add their own
perspective without actually changing the story (try doing
that with a strategy document). This raw document can also be
used immediately by Human Resources and Marketing to
communicate this strategy to employees and other stakeholders
and it can be updated regularly. This method
really does work, why not give it a
try? |
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