Creative Management Challenge

Below are four simple questions. Try to answer them all before looking at the answers.

• Q1 How do you put a giraffe into a fridge?
• Q2 How do you put and elephant into a fridge?
• Q3 The King of the Jungle is holding a meeting for all of the animals. One of them is not there. Which one?
• Q4 You are standing on the bank of an Alligator infested river and have to get to the other side. What do you do?

A survey by Accenture found that around 90% of Managers are likely to answer all of the questions incorrectly. Many school children under the age of six will actually get these questions right. What does this say about Management thinking? And now for the answers:

• A1 Open the fridge, put the giraffe inside, close the fridge.
• A2 Open the fridge, remove the giraffe, put the elephant inside, close the fridge.
• A3 The elephant. The elephant is in the fridge.
• A4 You swim across the river because all the alligators are attending the gathering.

I can already hear you say "Its not fair" and "they are for kids". This is what the questions are trying to find out:

• Q1 checks to see if you try to make simple things complicated and make assumptions about problem boundaries. Nobody actually said that the fridge was not big enough to put a giraffe inside!
• Q2 tests your ability to consider previous actions. Who says that they are four separate questions?
• Q3 simply tests your memory.
• Q4 checks to see how quickly you learn. After all you must have got question 4 correct if you were a successful Senior Manager.

Try these on your colleagues and see what happens.

Innovation – the way it works

This is not the definitive guide to innovation. It is just one way, and it works. The process outlined below is for a single innovation project, not continuous innovation. That is a step too far for a newsletter.

To start with there will be some sort of startup event in which key stakeholders are seen to give approval. The traditional rallying call to troops is not appropriate here. Next you are likely to take stock of where you are in terms of skills and capabilities. Our Innovation Toolkit can help you to do this. The ‘end of the beginning’ is to set up the necessary infrastructure, define objectives etc.

If there are any skills or capability gaps then these need to be covered with appropriate training before entering a research phase. This includes market research, feasibility, trend spotting, reviewing legislation etc.

Next comes the idea generation phase. Although it sounds like chaos, the aim is to produce a number of options for products, services or processes but to then filter them down to a manageable number.

There will then be a period where ideas are prototyped, tested and refined. At this point (and not before) you can produce a plan for your new business venture and work with production and operations people to implement and roll out your idea.

Although you will be sitting down pleased with yourself at this point you need to do one more thing, ensure that the lessons learned (from success as well as failure) are captured for future use.

The pleasing thing about all this is that it is possible to successfully plan your innovation project. Good luck with yours.

Slow Innovation

Around fifteen years ago, the Italian journalist Carlo Petrini was strolling past a new MacDonald's franchise in the centre of Rome and launched a major eating revolution. He paused and said: If this is fast food, why not have slow food? There have been other ‘slow’ movements such as ‘slow education’. In the business world there is huge pressure to deliver results ‘fast’, but do the changes we make, the consultants we employ, and the money we spend create a lasting difference to our businesses? We seem to make a constant stream of satisficing decisions that just get us by, until the next crisis that is.

In much the same way as the other ‘slow’ movements, I began thinking about ‘slow innovation’. Innovation has become a buzzword, if we just come up with some good ideas and do some market research then we are bound to get some new products into the market and ensure the future success of our organisation – right? Not necessarily.

What we have created, with our knee jerk reactions, is the fast business, driven by objectives that have not been thought through. What seems to matter is the outcome, not the process. In our quest to achieve a short term goal we have neglected the systems that should be put in place to properly manage ideas, to ‘un manage’ our employees, to create the right culture, ensure that our money is spent wisely and create a long term programme that will avoid a constant stream of (expensive) knee jerk interventions. As with fast food, these events are not pleasurable for our shareholders or staff. We will suffer from obesity (consultant overload), additives (things we do not need), hypertension (change fatigue) and of course an empty wallet. This is Taylor’s scientific management applied in the wrong context.

The route to slow innovation means savouring the flavours of diversity and learning, blending ideas and know how and ultimately becoming self sufficient. In our fast consumer society we can throw away what we grow tired of or find not to our taste. We cannot throw away our businesses and start again. Slow Innovation, the sustainable way, is surely a better way to create the business of the future.