Monday, November 30, 2009

10 People Who Can Help With Your Innovation Project

Here Ten is often seen as a magic number when providing solutions to problems. In this case it is a convenient way to provide a shortlist as there are a potentially huge number of people who can assist. Read on to find out who can help and why.
 
1. You
You have the vision and have seen a way forward. A project needs to be started, the only way it can fail is through inaction so it is down to you to set the ball rolling.

2. Boss
A potential ally and gatekeeper. Get your bosses blessing (how is another matter) and those who waiver will follow.

3. Spouse
You will need an understanding spouse as there could be long days and filled weekends in store. You also need someone who knows you best to appraise your strengths and weaknesses and who will 'tell you like it is'.

4. Children
Children are very good at asking awkward questions and making suggestions as they have not been conditioned by life. Particularly useful for products and services aimed at consumers.

5. Pub Landlord
Often ridiculed, but they are in a position where they can solicit opinion from a huge number of people. Good for testing ideas and taking soundings of a market. If you want to go up market, go to a golf club or wine bar!

6. Secretary
Another potential ally or gatekeeper. Secretaries or Pas often have access to a huge number of people and are well informed regarding office politics. Use as a sounding board and a source of knowledge.

7. Receptionist
Yet another person who interacts frequently with a huge number of people. They know who visits, leaves parcels, makes phone calls etc and are well placed to advise on networks and the interface with the outside world. Use your delivery drivers in this way too!

8. Finance Director
Finance is often seen as very logical but it can be used creatively as the fuel for innovation projects. Convince this person of the benefits of your project before the naysayers get to them and resources will be easier to come by.

9. Customers
I'm sure you do canvass the opinions of customers but how do you treat them? As responders to questions or as a huge body of knowledge to tap into. If you deal with them regularly and have a relationship with them then can you also tap into the bodies of knowledge that they have? Talk to suppliers also.

10. Standards Bodies
Often seen as gatekeepers, standards bodies and even your own Quality department can help you identify issues before they arise as well as spot barriers that might keep your competitors at bay but allow you access to a market niche.

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Saturday, October 03, 2009

The politics of Innovation – wising up to the gatekeepers

Organisations are filled with politics and organisational games. Here are just a few that are common culprits for stifling innovation.

An interesting idea
In a mild form, resistance can be as simple as declaring that "I thought the ideas in your presentation were really interesting". "Interesting" is the key word here, because it is the word people frequently use when they want to appear supportive and positive about an idea when really they are indirectly resisting. We say "interesting" when asked for feedback and we do not want to reveal our concerns and doubts. "Interesting" can even be a euphemism for "your ideas are rubbish and I will not support them".


Another Time
This is the tactic of resisting an idea or suggestion by pretending that the timing just isn't right (and at the same time implying that at some future, unspecified date the timing may be better) "The only thing wrong with your idea is the timing, come back in the New Year and we will take another look" This usually means "no way is this idea going any further!" Of course, the timing may genuinely be bad but often this tactic is used for sabotaging ideas that someone does not want to see implemented (out of political self interest).

More Information
This is the tactic of deliberately stalling a valid suggestion by continuously demanding more information, hoping that the other party will eventually drop the idea, or forget it.
It is entirely reasonable that before new ideas are acted upon, that they should be researched and tested. It is good practice for competent managers to ensure that bright new ideas do not propel organisations into oblivion but this can go too far. This is a convincing, ‘professional’ and deliberate viewpoint that hides genuine resistance.

The Wise One
They have seen it all and done it all before, and with their vast experience we would be foolish to ignore their protestations when they say it is a poor idea and won't work. We face an uphill struggle against arrogance and ego, it is them or us! Note the key to disarming such a person is that their wisdom is rooted in the past. Times change.

Techno-Babble
The idea is challenged on the scientific level and the resistance takes the form of long winded, confusing, jargon filled explanations which are presented as just being "helpful". They have seen it all before (and have a pile of facts to prove it) and see no new reason to go down a road which has already proved fruitless.


One recognised, these ploys can often be countered or you may just choose another course of action rather than waste your valuable energy.

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