I can hear some readers saying to themselves ‘but I have not got any multi layered problems’. Well have I got news for you (sorry for the plagiarism there). Most problems bar the very simplest are multi level. Asking ‘Why’ over and over again is considered to be an alternative or creative technique for investigating issues. Let us consider the following scenario from a medium sized business.
Initially there are reports that sales are not as good as forecast and so the spotlight falls on the sales force. There are cries to sack and replace salesmen but one thoughtful soul begins to ask why? The following scenario unfolds: